Support
ochestra apps · counter and tournament
Something not working, or a question the app doesn't answer? Write to info@boff.ch and tell us which app you are using, which iPhone, and what happened. A screenshot helps more than anything else. We read every message and normally come back within a couple of working days.
counter
Do I need an account or an internet connection?
Neither. counter runs entirely on your device. That is the point of it — pubs have bad signal, and the app
never needs any.
Where did my game go?
A running game is kept on the device it was played on. It is not synced anywhere, so it does not travel to a
second iPhone, and deleting the app deletes the games with it.
A score went in wrong.
Undo takes back the last throw. If a whole leg went sideways, start it again — nothing is locked in.
The checkout suggestion looks wrong.
Suggestions assume a double finish. If you think one is genuinely wrong, send us the remaining score and the
number of darts left and we will look at it.
tournament
Guests cannot join.
Joining needs an internet connection on both phones — the host device and the guest device. The QR code opens
join.ochestra.ch in the browser; nobody has to install anything. If
scanning fails, the same link can be typed or shared by message.
The camera does not open when I scan.
iOS asks for camera permission the first time. If it was declined, iOS will not ask again — turn it back on in
the Settings app under Privacy & Security → Camera, or under the app's own entry in Settings.
I reinstalled the app and my tournaments are gone.
Tournaments are tied to the installation unless you connect an Apple ID under Backup. Once connected, the same
Apple ID restores your tournaments on a new device or after reinstalling. Without it there is nothing we can
match them to.
Please delete a tournament from your servers.
Write to info@boff.ch with the tournament link or its name and we will remove
it. Anyone holding the link can read a tournament, so if a name should not be visible, change it in the app —
that takes effect immediately.
A result was approved by mistake.
The host can undo any result. Standings recalculate on their own.
Buying, prices and refunds
Both apps are a one-time purchase — no subscription, and none will ever be charged. Every purchase goes through Apple, and Apple shows you the price in your own currency, so the amount at checkout may differ from the Swiss francs quoted on this site.
Refunds are handled by Apple, not by us: report a problem at reportaproblem.apple.com. If something is broken, though, we would much rather hear about it and fix it — write first.
Bought on one device, the app is yours on every device signed in to the same Apple ID. Reinstalling does not cost anything a second time.
Reporting a problem or a name
If someone entered a name or content in a tournament that should not be there, write to info@boff.ch with the link. We do not monitor tournaments, but we remove content that is reported to us and is clearly unlawful.
Data and privacy
counter collects nothing at all. tournament stores the tournaments you run so guests can follow along — what that means in detail, and how to have it deleted, is in our Privacy Policy. The Terms of Use cover the rest.
Contact
BOFF GmbH · Sickingerstrasse 10 · 3014 Bern · Switzerland · info@boff.ch